Shipping Policy

This Shopping Policy outlines the terms related to purchasing products from Japmala.shop. By placing an order on our website, you agree to the policies stated below.

1. Scope of Policy

This policy applies to all purchases made through Japmala.shop and covers ordering, payments, shipping, cancellations, returns, refunds, and customer support. Japmala.shop operates as an India-focused ecommerce platform.

2. Ordering Process

Orders can be placed directly through our website.

Once an order is placed, an order confirmation is sent to the registered contact details.

We reserve the right to accept, reject, or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

Customers are responsible for providing accurate shipping and contact information.

3. Pricing & Offers

All prices are listed in Indian Rupees (INR).

Prices, discounts, and offers may change without prior notice.

Product prices displayed at the time of checkout are final and inclusive of applicable charges unless stated otherwise.

Typographical or pricing errors may result in order cancellation with a full refund.

4. Payments

We accept multiple payment methods, including:

Prepaid payments (UPI, debit/credit cards, wallets)

Cash on Delivery (COD), where applicable

Orders may be cancelled if payment verification fails or if suspicious activity is detected.

5. Shipping & Delivery

We currently ship products across India.

Delivery timelines are estimates and may vary based on location, courier services, or unforeseen circumstances.

Japmala.shop is not responsible for delays caused by courier partners or external factors beyond our control.

6. Order Cancellations

Orders can be cancelled by the customer before shipment.

Once an order has been shipped, cancellation may not be possible.

We reserve the right to cancel orders in cases of non-availability, operational issues, or policy violations. In such cases, a full refund will be processed.

7. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy, which forms part of this Shopping Policy.

Customers are advised to review the Return & Refund Policy before placing an order.

Items must meet eligibility conditions mentioned in the policy to qualify for returns or refunds.

8. Product Information Disclaimer

Products sold on Japmala.shop are intended for spiritual, traditional, and personal use only.

Product images and descriptions are for reference purposes; minor variations may occur due to natural materials or display differences.

We do not make medical, financial, or guaranteed outcome claims.

9. Customer Support & Grievance Handling

Customers can contact us through the support details provided on the website for order-related queries or complaints.

We aim to acknowledge customer concerns promptly and resolve them within a reasonable timeframe.

10. External Services

Japmala.shop may rely on third-party payment gateways and courier partners. We are not responsible for delays, errors, or issues caused by these third-party services, though we will assist customers wherever possible.

11. Legal Compliance

This Shopping Policy is governed by the laws of India and follows applicable ecommerce and consumer protection regulations. Any disputes shall be subject to Indian jurisdiction.

12. Policy Updates

Japmala.shop reserves the right to update or modify this Shopping Policy at any time. Continued use of the website after changes are posted constitutes acceptance of the updated policy.