Tulsi Kanthi Mala with Hanuman Locket – 22 Inch Handmade

At Japmala.shop, customer satisfaction is important to us.
This policy explains how returns and exchanges are handled for purchases made on our website.

1. Eligibility for Returns

You may request a return or exchange only if all of the following conditions are met:

• The total order value is ₹1,000 or above
• The product is damaged, defective, or incorrect at the time of delivery
• The request is raised within 7–8 days of delivery
• The item is unused, unworn, unwashed, and in original condition with all tags and packaging intact

No return requests will be accepted after 10 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless damaged or incorrect:

• Orders with a total value below ₹1,000
• Used or worn products
• Items damaged due to misuse, negligence, or improper handling
• Products purchased during special clearance or final sale offers (if mentioned)

Due to the spiritual and personal nature of our products, hygiene and product integrity are strictly maintained.

3. Exchange Policy

• Exchanges are allowed only on orders with a total purchase value of ₹1,000 or above
• Exchanges are permitted only for size, design, or product defects, subject to stock availability
• Exchange requests must be initiated within 7–8 days of delivery
• Orders below ₹1,000 are not eligible for exchange, except in cases of damaged or incorrect items
• No exchange requests will be accepted after 10 days from the date of delivery
• If the requested exchange product is unavailable, a refund or store credit may be offered

4. Return & Exchange Process

1. Contact our support team using the details provided on the website
2. Share your order ID, reason for return or exchange, and supporting images (if applicable)
3. Our team will review the request and guide you through the next steps

Returns or exchanges without prior approval may not be accepted.

5. Refunds

• Refunds are processed after the returned item is received and inspected
• Refunds are issued to the original payment method
• COD orders may be refunded via bank transfer or store credit
• Refund processing may take 5–10 business days

6. Shipping Costs

• If the issue is due to a damaged, defective, or incorrect item, return shipping may be covered by us
• For all other approved cases, shipping charges will be borne by the customer

7. Important Notes

• Product appearance may vary slightly due to natural materials or lighting conditions
• Products are sold for spiritual and traditional use only and do not carry guaranteed outcomes
• Japmala.shop reserves the right to approve or reject any return or exchange request

8. Policy Updates

Japmala.shop reserves the right to update or modify this Returns & Exchanges Policy at any time.
Changes will be effective once published on the website.